Public offer

1. General provisions

This document is a public offer (proposal) of Индивидуальный предприниматель Балаганский Павел Сергеевич (INN 543807917255, OGRNIP 323547600043330; hereinafter — the “Provider”) to conclude an agreement for the provision of access to the Otklik service (hereinafter — the “Service”) on the terms set out below.

The Otklik service (website otcl1ck.ru) is a cloud AI administrator: it automatically answers the clients of a business in messengers and on its website using the knowledge base of the business and helps to book them into online booking systems and CRM.

Acceptance of the offer (full and unconditional acceptance of its terms) is registration in the Service and/or payment for the services. From the moment of acceptance the agreement is deemed concluded. The Customer is an individual entrepreneur or a legal entity that has accepted the offer.

2. Subject matter of the agreement

The Provider grants the Customer access to the functions of the Service under the selected plan: connection of communication channels (Telegram, WhatsApp, VK, MAX, website widget), configuration of the knowledge base and scenarios, automatic replies to clients, handover of conversations to an operator, broadcasts, analytics and integrations with online booking systems / CRM.

The Service is provided under the SaaS model (“software as a service”): access to the functionality over the Internet without transferring a copy of the software to the Customer.

3. Plans and payment procedure

The cost of the services is determined by the selected plan published on the website of the Service in the “Plans” section. The Provider may grant a trial period on the terms stated on the website.

Payment is made by bank transfer to the details of the Provider (section 8) on a prepayment basis for the billing period. The service is deemed rendered upon expiry of the paid period of access. Refunds of the amounts paid are made in accordance with the legislation of the Russian Federation.

4. Rights and obligations of the parties

4.1. The Provider undertakes to provide access to the Service in accordance with the selected plan and to make reasonable efforts to keep it operational.

4.2. The Provider has the right to change the set of functions and the plans, notifying the Customer through the Service, and also to suspend access in the event of a breach of the terms of the agreement or of the legislation.

4.3. The Customer undertakes to use the Service in accordance with the legislation of the Russian Federation and the Terms of Use, to pay for the services on time and not to transfer access to third parties without the consent of the Provider.

4.4. The Customer is solely responsible for the content of the knowledge base, the scenarios and the messages, as well as for having a legal basis for processing the personal data of its clients.

5. Liability and limitations

The Service is provided “as is”. The Provider does not guarantee uninterrupted operation of third-party services (messengers, CRM systems, language model providers) and bears no liability for their failures. Replies are generated using artificial intelligence technologies and may contain inaccuracies; the final check and the decisions on client service are made by the Customer.

The Provider is not liable for the lost profit of the Customer. The aggregate liability of the Provider is limited to the amount paid by the Customer for the period in which the breach occurred.

6. Term and termination

The agreement is in force from the moment of acceptance until either party withdraws from its performance. The Customer has the right to stop using the Service at any time. The Provider has the right to terminate the agreement if the Customer breaches its terms.

7. Personal data

Personal data is processed in accordance with the Privacy Policy. With regard to the personal data of the clients of the Customer, the Provider acts on the instructions of the Customer (art. 6 cl. 3 of Federal Law No. 152-FZ); the operator of such data is the Customer.

8. Details of the Provider